Change Requests
Change Requests
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Change Requests
Challenges
Change Requests
Features
Case study
Context
Solution
Benefit
An industrial engineering firm processed change requests through email approvals and informal negotiations. Scope creep was rampant because changes were implemented before formal evaluation. The commercial team discovered unapproved changes during final invoicing, leading to client disputes. There was no standardised process for evaluating the schedule and cost impact of proposed changes.
PMG Change Requests established a formal change management workflow with structured submission, impact assessment fields for cost, schedule, and scope, and multi-level approval chains. No change could proceed without documented approval. The change log maintained a complete history of all requests, evaluations, decisions, and their cumulative impact on the project baseline.
Unapproved scope changes dropped from 40% to under 5%. The commercial team recovered an additional 18% revenue from properly documented change orders. Client disputes related to scope decreased by 65%. Project managers reported that the structured evaluation process also reduced unnecessary change requests by 30% as requestors had to justify impact formally.
Change Requests
Key Benefits