A design-build firm had no formal issue tracking — problems were raised in meetings, noted in personal notebooks, and frequently forgotten. Critical issues resurfaced weeks later as major blockers. There was no accountability for resolution, and recurring issues were never identified because historical data was scattered.
PMG Issues Log provided structured issue capture with severity classification, owner assignment, and resolution deadlines. Each issue was linked to a project with full audit trail from creation to closure. Dashboard views showed open issues by severity, enabling managers to prioritise effectively.
Issue resolution time decreased by 45% with clear ownership and deadline tracking. Recurring issues were identified and eliminated through pattern analysis. The audit trail proved invaluable during client disputes, with 100% traceability of every issue raised and resolved.