NCR
NCR
Manage non-conformance reports with root cause analysis, corrective actions, and quality trend tracking for construction quality control.
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NCR
Challenges
Common problems that engineering teams face without the right digital tools.
NCR
Features
Purpose-built capabilities to streamline your workflows and boost productivity.
Case study
Context
Solution
Benefit
A specialist subcontractor in concrete works tracked quality non-conformances informally through emails between site engineers and the QA manager. NCRs were not systematically numbered or categorised, making trend analysis impossible. When a pattern of concrete strength failures emerged, it took weeks to compile historical data and identify the root cause across multiple pour records.
PMG NCR introduced formal non-conformance management with sequential numbering, categorisation by type and severity, root cause analysis workflows, and corrective action tracking. Each NCR was linked to the specific project location and work package. Trend dashboards identified recurring quality issues by category, trade, and location, enabling proactive prevention.
NCR resolution time decreased by 50%, from 21 days to 10 days average. Recurring quality issues were identified 60% faster through automated trend analysis. Cost of quality rework decreased by 30% as systemic issues were addressed proactively. The firm's quality management system achieved ISO 9001 certification, citing the NCR process as a key strength.
NCR
Key Benefits