An industrial construction firm relied on informal safety observation reporting, with workers verbally flagging hazards to supervisors. Most observations were never formally recorded, and patterns of recurring unsafe conditions went undetected. A serious near-miss incident occurred at a location where three workers had previously reported the same hazard without any corrective action being taken.
PMG Safety Observation created a low-barrier reporting system where any team member could submit observations with photos, location tagging, and hazard categorisation from their mobile device. Each observation was automatically routed to the responsible supervisor for corrective action. Trend analysis dashboards identified recurring hazard patterns across sites, enabling systemic prevention.
Safety observation reporting volume increased by 400% with the accessible mobile interface. Corrective action closure rate improved from 40% to 92%. Recurring hazard patterns were identified 3 months earlier through trend analytics. The firm's total recordable incident rate decreased by 35% in the 12 months following implementation.