Knowledge Base
Knowledge Base
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Knowledge Base
Challenges
Knowledge Base
Features
Case study
Context
Solution
Benefit
A specialist engineering consultancy had decades of technical knowledge locked in individual employees' heads and scattered across personal file collections. When senior engineers retired, critical institutional knowledge was lost. Junior engineers spent excessive time solving problems that had been solved before because there was no system to capture and share technical learnings.
PMG Knowledge Base created a structured repository for capturing technical articles, best practices, lessons learned, and standard procedures. Content was categorised by engineering discipline and searchable by keyword. Authors maintained articles with version history, and access controls ensured sensitive technical content was shared appropriately within the organisation.
Junior engineer technical query resolution time decreased by 55% with searchable knowledge articles. Knowledge loss from employee departures was reduced significantly through systematic capture of expertise. The consultancy built a library of 200+ technical articles in the first year, covering their core competency areas. Client-facing technical response quality improved measurably.
Knowledge Base
Key Benefits